1. Legal & Regulatory Framework

This Privacy Policy is governed by applicable Indian laws, including:

• The Digital Personal Data Protection Act, 2023 (DPDP Act)
• The Information Technology Act, 2000
• SPDI Rules, 2011 (Sensitive Personal Data or Information)
• Telemedicine Practice Guidelines (India)
• Applicable healthcare and medical record regulations

Renaliv processes personal and health data in accordance with these laws.

2. Information We Collect

We collect information necessary to provide dialysis, nephrology, and telemedicine services.

2.1 Personal Information

This may include:

• Full name
• Contact number
• Email address
• Residential address
• Age and gender
• Appointment details

2.2 Sensitive Personal Data (Health Information)

As a healthcare provider, we collect and process sensitive medical information including:

• Medical history
• Kidney disease diagnosis
• Dialysis treatment records
• Laboratory reports
• Prescriptions
• Imaging results
• Video consultation notes
• Hospital admission details

Health data is classified as sensitive personal data under Indian law.

2.3 Technical & Usage Information

When you access our Website, we may collect:

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and analytics data

This helps improve website performance and user experience.

3. Purpose of Data Collection

We collect and process your data for the following purposes:

• Scheduling and conducting nephrology consultations
• Providing in-center dialysis services
• Delivering emergency dialysis care
• Maintaining medical records
• Clinical decision-making
• Billing and payment processing
• Regulatory compliance
• Improving service quality and safety
• Responding to patient inquiries

We do not collect data beyond what is necessary for legitimate medical and operational purposes.

4. Medical Data Confidentiality

Renaliv maintains strict confidentiality of patient health information.

Access to medical records is restricted to:

• Treating nephrologists
• Authorized dialysis staff
• Clinical administrators involved in care

All personnel handling health information are bound by confidentiality obligations.

5. Data Sharing & Disclosure

Renaliv does not sell or rent personal or medical data.

We may share data only under the following circumstances:

• With healthcare professionals involved in your treatment
• With diagnostic laboratories or hospital partners (where required)
• With payment gateways for transaction processing
• When required by law, court order, or regulatory authority
• With secure third-party service providers assisting in operations

All third-party partners are required to maintain appropriate data protection standards.

6. Telemedicine & Video Consultation Data

During teleconsultation services:

• Consultation notes are recorded in medical records
• Video sessions are not recorded unless explicitly disclosed and consented to
• Medical advice is documented in patient files

Telemedicine data is protected with the same confidentiality standards as in-person consultations.

7. Data Retention

Renaliv retains medical and personal data:

• As long as required for treatment continuity
• As required under Indian healthcare regulations
• For legal, audit, and compliance purposes

Retention periods may vary depending on statutory requirements.

8. Data Security Measures

Renaliv implements reasonable administrative, technical, and physical safeguards including:

• Restricted access controls
• Secure data storage systems
• Password-protected records
• Encryption where applicable
• Staff confidentiality training

However, no electronic system can guarantee absolute security.

9. Cookies & Website Analytics

Our Website may use cookies and analytics tools to:

• Improve user experience
• Analyze website traffic
• Enhance service performance

You may modify browser settings to refuse cookies, though certain features may not function properly.

10. Your Rights Under Applicable Law

Subject to Indian law, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Withdraw consent where applicable
• Request deletion where legally permissible

Requests may be submitted using the contact information below.

11. Children’s Privacy

Our Website and Services are not intended for individuals under 18 years of age without parental or guardian supervision. We do not knowingly collect personal data from minors without lawful consent.

12. Cross-Border Data Transfers

Where necessary, certain technical service providers may process data outside India. In such cases, Renaliv ensures reasonable data protection safeguards are implemented in accordance with applicable law.

13. Changes to This Privacy Policy

Renaliv reserves the right to update this Privacy Policy at any time. Revised versions will be posted on this page with an updated effective date. Continued use of the Website or Services constitutes acceptance of the revised policy.

14. Contact Information

For questions regarding this Privacy Policy or data protection matters, please contact:

Prison Health Ventures
A-1004, Aditya Urban Casa Sector 78, Noida -201301
contactus@renaliv.in
Phone: +919996359184